Thank you for shopping with Idokart.
We value your trust and strive to ensure your satisfaction with every purchase. This policy outlines our terms regarding order cancellations, returns, and refunds.

1. Order Cancellations

  • Orders can be cancelled before they are shipped from our warehouse.

  • Once your order has been processed and shipped, it cannot be cancelled.

  • To request a cancellation, please contact our customer support team immediately with your order details.

  • If your order is successfully cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.

2. Return Eligibility

We accept returns only under the following conditions:

  • The product delivered is damaged, defective, or different from what was ordered.

  • The return request must be raised within 48 hours of receiving the product.

  • The product must be unused, unwashed, and returned in its original packaging with all tags and accessories intact.

Please note: Items returned without original packaging or found used/altered will not be accepted for refund or replacement.

3. Return Process

  1. Contact our support team with your order number, reason for return, and images (if applicable).

  2. Once approved, we will arrange a reverse pickup or guide you on how to send the item back.

  3. After the product is received and inspected, your refund or replacement will be processed.

4. Refunds

  • Refunds are initiated only after we receive and inspect the returned product.

  • Approved refunds will be credited to your original payment method within 7–10 business days.

  • In some cases, refund timelines may vary depending on your bank or payment provider.

Shipping or handling charges (if applicable) are non-refundable unless the return is due to an error on our part.

5. Non-Returnable Items

Certain products are not eligible for returns or refunds. These include:

  • Personal care items

  • Innerwear or hygiene products

  • Customized or made-to-order products

  • Items marked as “Non-Returnable” or “Final Sale” at the time of purchase

6. Damaged or Wrong Product Received

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We may ask for photo or video proof to validate the claim before processing a replacement or refund.

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeline:

  • First, check your bank account or payment app.

  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you still have not received your refund, please contact our support team.

8. Contact Us

For any questions, cancellation requests, or refund inquiries, please reach out to our customer service team:

Email: contact@idokart.com

Phone: +91 9823827105